Wednesday, September 05, 2007

Not Again

Mattel Inc., Recalls 800,000 Lead-Tainted Chinese Toys for Third Time

This is getting ridiculous. And we have yet to receive the forms we're supposed to fill out and return with the Go Diego Go toys from Mattel's first recall.

Anyone care to join us in a Mattel boycott?

Ironically, as I was typing this post, I received an e-mail from the RC2 Corporation (makers of Thomas the Train), updating me on the status of Bitty's recalled Thomas trains. One click and I was directed to a web page listing all of the toys we had returned and the scheduled shipping date for their replacement. (In the meantime Bitty has received a complimentary train AND a refund check for the return postage.)

Mattel could learn a few things about customer service from RC2.

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